At 1celly.com, we strive to provide you with a seamless shopping experience from order placement to delivery. Please review our shipping and delivery terms below to understand our policies and procedures.
Shipping Destinations
1Celly official website supports delivery to most areas of the United States. We cannot deliver to the following areas:
1. Alaska
2. American Samoa
3. Guam
4. Hawaii
5. Marshall Islands
6. Northern Mariana Islands
7. Palau
8. Puerto Rico
9. Rhode Island
10. U.S. Virgin Islands
11. Armed Forces Americas
12. Armed Forces Europe
13. Armed Forces Pacific
Thank you for your understanding.
If your shipping address is a P.O. Box shipping address, we may not be able to ship your parcel in Express shipping. Also, we can not ship your products to a military address.
Shipping Time
Order processing time = We‘ll ship the item in 0-2 business days and upload the tracking number ASAP
Shipping time = international delivery usually may take 5 to 20 post days via different country . When your order is shipped out, a notification will be sent to the e-mail box you registered on our website. You can find a tracking number in the Email and you can track the state of order online.
Total delivery time = Order processing time + Shipping time
The total delivery time depends on the product you purchased and your location
Order Processing
Processing Time:
- Orders are processed within [X] business days after payment is confirmed.
- Orders placed on weekends or holidays will be processed the next business day.
Order Confirmation:
- You will receive an order confirmation email once your order has been placed.
- Once your order has shipped, you will receive a shipping confirmation email with tracking information.
Tracking Your Order
You can track your order using the tracking number provided in the shipping confirmation email. If you have any issues with tracking your order, please contact our customer service team at support@1celly.com.
Delivery Issues
Delayed Delivery:
- If your order has not arrived within the estimated delivery time, please check the tracking information provided. If the tracking information is not available or you have further concerns, contact our customer service team for assistance.
Lost or Stolen Packages:
- 1celly.com is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. If your package is lost or stolen, please contact the carrier directly to file a claim. If you need assistance, our customer service team is available to help.
Incorrect Address:
- Please ensure that your shipping address is correct when placing your order. 1celly.com is not responsible for orders shipped to incorrect addresses provided by the customer.
Undeliverable Packages:
- In the event that a package is returned to us as undeliverable, we will notify you to arrange reshipment. Additional shipping charges may apply.
International Shipping
Currently, 1celly.com ships to the United States. Please note the following for international orders:
- Customs, Duties, and Taxes: International orders may be subject to customs duties and taxes, which are the responsibility of the recipient. 1celly.com is not responsible for these charges.
- Delivery Times: International delivery times vary based on destination and customs processing. Please allow additional time for delivery.
Contact Us
If you have any questions about our Shipping & Delivery Policy, please contact us:
- Email: support@1celly.com